Your Rights and Responsibilities as a Patient

Patient Rights

  • You have a right to choose your own dentist and schedule an appointment in a timely manner.
  • You have a right to know the education and training of your dentist and the dental care team.
  • You have a right to arrange to see the dentist every time you receive dental treatment, subject to any state law exceptions.
  • You have a right to adequate time to ask questions and receive answers regarding your dental condition and treatment plan for your care.
  • You have a right to know what the dental team feels is the optimal treatment plan as well as the right to ask for alternative treatment options.
  • You have a right to an explanation of the purpose, probably (short and long term) results, alternatives and risks involved before consenting to a proposed treatment plan.
  • You have a right to be informed of continuing health care needs.
  • You have a right to know in advance the expected cost of treatment.
  • You have a right to accept, defer or decline any part of your treatment recommendations.
  • You have a right to reasonable arrangements for dental care and emergency treatment.
  • You have a right to receive considerate, respectful and confidential treatment by your dentist and dental team.
  • You have a right to expect the dental team members to use appropriate infection and sterilization controls.
  • You have a right to inquire about the availability of processes to mediate disputes about your treatment.

(Adopted by the American Dental Association in 2009)

Your Responsibilities as a Patient

  • You have the responsibility to provide, to the best of your ability, accurate, honest and complete information about your medical history and current health status.
  • You have the responsibility to report changes in your medical status and provide feedback about your needs and expectations.
  • You have the responsibility to participate in your health care decisions and ask questions if you are uncertain about your dental treatment or plan.
  • You have the responsibility to inquire about your treatment options and acknowledge the benefits and limitations of any treatment that you choose.
  • You have the responsibilityfor consequences resulting from declining treatment or from not following the agreed upon treatment plan.
  • You have the responsibilityto keep your scheduled appointments.
  • You have the responsibilityto be available for treatment upon reasonable notice.
  • You have the responsibilityto adhere to regular home oral health care recommendations.
  • You have the responsibilityto assure that your financial obligations for health care received are fulfilled.

(Adopted by the American Dental Association in 2009)

American Dental Association Leads Fight for Patient Rights

The American Dental Association has supported legislation that will set a few basic rules to promote high-quality care and protect patients in an increasingly bottom line-driven health care system.

ADA member dentists have been instrumental in moving the patients' rights issue into the national spotlight. The nation appears closer than ever to finally seeing a comprehensive patients' bill of rights passed into law.

While Congress debates various versions of patient rights legislation, the insurance and managed care industries have long supported legislation that would fail to protect all privately insured Americans against unfair delays and denials of coverage by their health plans, according to the ADA. Some ill-fated bills left out critical protections, such as guaranteeing people the option of choosing their own doctors or creating mechanisms to address patients' grievances against health plans. One proposal even omitted freestanding dental plans, which could have left more than 120 million dental patients without these vital protections.

The American Dental Association continues to lobby for the enactment of bipartisan legislation to help ensure that health plans treat patients fairly and do not discriminate against dentists. Here are some of the key issues identified by the ADA:

  • Coverage for freestanding dental plans, which account for the vast majority of Americans who have dental coverage.
  • Patient choice, by guaranteeing access to at least one plan with a point-of-service option that allows patients the opportunity to choose their own doctors.
  • Health plan accountability, through the availability of impartial, external review and by holding plans accountable when their decisions to delay or deny care harm patients.

Our Location

Find us on the map

Hours of Operation

Our Regular Schedule

Monday:

8:00 am-5:00 pm

Tuesday:

8:00 am-5:00 pm

Wednesday:

7:00 am-4:00 pm

Thursday:

7:00 am-4:00 pm

Friday:

By Appointment Only

Saturday:

Closed

Sunday:

Closed

Testimonials

What Our Clients Say About Us

  • "I visited the office to have my periodontal work done. I visit every 3 months for this. Debbie does a wonderful job cleaning my teeth and also advises me regularly what I am doing right and what may need more attention. Dr. Mazzella always stops in to take a look at my teeth and just chat for a minute or two. I am very comfortable in this office as everyone, including staff, is very friendly but also very professional. Dr. Mazzella is the best dentist I have been to in a very long time - I have been going to his office for almost 6 years and it has been a wonderful experience. I always recommend him if anyone asks about my dentist."
    Anne B
  • "Dr. Mazella is friendly, professional, and thorough."
    Melissa T
  • "A Plus"
    Howard B
  • "As always, very courteous, timely, and friendly. Excellent dental office all around."
    Timothy M
  • "I always find that both Dr Mazzella and his assistants take the time necessary to provide excellent service. I never feel rushed . There is time to discuss any concerns or questions I may have."
    Adrienne M
  • "Dr. Mazzella and his staff are the best!"
    Gayle G
  • "I came into the office early on a Monday morning without an appointment with a tooth emergency. I thought the best I could get not bein in their schedule was either wait a long time to get seen between other patients or an antibiotic prescription and a time to come back later in the week. Instead, I was seen within 10 minutes and was done in a little over an hour. Dr Mazzella is the best and his team is the greatest in compassion and friendliness."
    Paul G
  • "Excellent care!"
    Anita G
  • "Ms Angela was really nice and gentle with the dental procedure for the kids. Everything is good in this practice."
    Gurmann M
  • "Very satisfied with the appointments as always."
    Jasman M